Careers
Current Positions
Customer Service Representative
HomeX Plumbing is looking for an EXCEPTIONAL customer service representative. As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote Great customer Service.
To apply for this position…
1. Please call (714)767-4118
2. Read the script below when the voicemail picks up. Put your best voice forward, remember you’re the voice of our company! And don’t be afraid to be creative and enthusiastic with this!
“Thank you for choosing HomeX Plumbing, this is _______, I can help you!”. “I’m so sorry to hear about that, that must be frustrating!” “The good news is you have definitely called the right place. We do this type of work all the time!”
(Applicant, Say something great about our plumbers, make something up!)“To get our technician out is only $39.00 and that applies right to the cost of the job!”
“I’d really like to thank you for calling us today, we will see you soon!”
(Applicant — Leave your Name and Phone Number on this recording.)
Here’s a HINT…the MOST ENERGETIC AND CREATIVE MESSAGES LEFT ON THIS VOICEMAIL ABOVE WILL BE CALLED FOR AN INTERVIEW!
Responsibilities
Convert incoming customer calls into booked service appointments.Deliver call scripts with an authentic cadence; be clear, compelling and personable.Respond to customer requests, resolving issues and promoting the brand.Be professional and establish customer rapport, encouraging repeat business.Participate in training to boost booked calls and practice outbound calling.Adhere to the company’s plan for resolving customer complaints quickly and favorably.Maintain and update customer database with complete and accurate information.
Requirements
Proven track record in customer service.IT competent; good typist and proficient with phone systems.Highly organized with exceptional follow-through abilities. Strong verbal and written communications.Ability to build trust and demonstrate empathy.Passionate about HomeX Plumbing and loves the brand.Bachelor degree or equivalent is a plus.Engaging personality that blends well with a fast-paced, goal-driven environment.Competitive individual contributor who also loves to win as a team.Highly motivated, flexible and great attitude on life.
We look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: $13.00 – $19.00 per hour
COVID-19 considerations:
We take employees temperature everyday. We also have disposable masks and hand sanitizer available. Our desks are six feet apart. If you have any questions or concerns we are more than happy to clarify.
Plumbing Parts Warehouse Assistant
We have an immediate opening for a Plumbing parts runner warehouse assistant position. Job is full time Monday – Friday and comes with full benefits.
Pay is $13-15
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Must have a clean driving record. Drives to job sites for material drop off, and to vendors throughout Orange County, IE and LA County. Must be able to use a map or GPS to navigate the counties.
- Experience in Plumbing Parts
- Ensures equipment and parts pick-ups are accurate to original order, visual inspection for damages and notify Manager of any errors or challenges.
- Assists with efficient deliveries of parts and equipment to team members
- Assist with counting warehouse inventory on a quarterly basis and truck inventory on a monthly basis.
- Follows operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current.
- Assists with salvage of damaged or used material.
- Keeping the warehouse area neat and clean. Assists with inspection of physical condition of warehouse and equipment; reports any hazards to Warehouse Coordinator or Supervisor immediately.
- Assists with maintaining personnel safety and plant protection activities
- Assist with taking jetter to job sites when needed.
- Assist with maintenance on sewer equipment when needed.
Plumbing Water Heater Technician - Immediate Openings
Are you ready to take your career to the next level? Come work for the best company in Orange County!
Qualifications
-
Must have at least 3 years working as a water heater tech
Driver’s License
Pay: $20.00 – $32.00 per hour
Full Job Description
Come join a winning team that offers competitive pay and a great work environment. We offer career growth opportunities and excellent Benefits.
General Responsibility:
The duties of our Water Heater Tech is to deliver a great experience for our customers. Need to accurately diagnose Water Heater issues and provide proper recommendations for repair or replacement. Must have experience working on tankless and tank water heaters. Must have experience maintenance, repair and replacement of water heaters. Must be a team player.
Skills and Qualifications:
- Hold a valid California Driver’s License with a clean DMV record
- Must have good verbal and written communication skills
- Must have basic Android/IPad knowledge
- Experience plumbing service and repair
- Working knowledge of plumbing codes, design, and construction
- Must have 3 years or more of experience in repairing and replacing water heaters
- The ability to work nights and weekends
- The ability to work on-call
- Benefits
- Nexstar Training
- Weekly meeting
- Technical training
- Flexible schedule
- Install crews available
- Health care available
- Rotating on call
Plumbing Technician - Immediate Openings
Are you ready to take your career to the next level? Come work for the best company in Orange County!
Qualifications
- Must have at least 3 years working as a plumbing service tech
- Driver’s License
Pay: $20.00 – $32.00 per hour
Full Job Description
Come join a winning team that offers competitive pay and a great work environment. We offer career growth opportunities and excellent Benefits.
General Responsibility: The duties of our Plumbing Service Tech is to deliver a great experience for our customers. Need to accurately diagnose plumbing issues and provide proper recommendations for repair or replacement. Must have experience working on Shower valves, Faucets, water heaters, Tankless, copper lines and gas lines. Must have experience with leak detection for water lines and gas lines. Must be a team player.
Skills and Qualifications:
- Hold a valid California Driver’s License with a clean DMV record
- Must have good verbal and written communication skills
- Must have basic Android/IPad knowledge
- Experience plumbing service and repair
- Working knowledge of plumbing codes, design, and construction
- Must have 3 years or more of experience in residential plumbing service and repair.
- The ability to work nights and weekends
- The ability to work on-call
- Benefits
- Nexstar Training
- Weekly meeting
- Technical training
- Flexible schedule
- Install crews available
- Health care available
- Rotating on call
- Drain equipment available